Ordering Procedure
When you see an item you love, please specify the quantity, size, and color options you prefer then click on "Add to Shopping Tote." After you add an item you may continue shopping until you are ready to complete your purchase. At any time you can click on "Shopping Tote" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Go to Check Out" to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking “Place Your Order.” Be sure to look out for a confirmation email in your inbox soon after.
Transaction History
All of your past purchases are safely stored and can be easily accessed by registering with us in “My Account.” Here you can check your order history online in the Order History area of your account. All of the details regarding past purchases will be conveniently stored for you in an organized listing.
Order Modification or Cancellation Policy
Orders may only be modified or canceled by phone within the same business day. So that we may ship orders as soon as possible, “business day” shall be considered Mon – Fri and ending at 5pm eastern time. Government holidays will not be considered a business day. If order is placed on Friday after 5pm, customer has until the following business day to make modifications or cancellations.
Telephone Orders
We are happy to help you over the phone! Call 866 OBX PINK!
Online Credit
Online Credit is credit that may be used to purchase future orders only on Shoplifesabeach.com. You may receive Online Credit two ways:
1) A return that is refunded as Online Credit, as our return policy is for exchange or store credit only. If your purchase was made online you will be refunded by online credit to use at our online store only.
2) You may also receive Online Credit if you do not use the total credit amount in an online gift card. To use your online gift card, enter in the code provided in the gift card e-mail you received. Any remaining credit will be stored under your account as Online Credit.
To redeem your online credit, please sign in with the e-mail address that you received your order confirmation or online gift card to.
Online Credit Balance
You can view your Shoplifesabeach.com credit balance on your account page. You may also obtain your balance of Online Credit by e-mailing Life’s A Beach at fun@shoplifesabeach.com.
Gift Card Limits & Amounts
The minimum amount of credit issued to a gift card is $25. You may add more to a gift card in increments of $25, not to exceed $2000.
Shipping
Shipping rates are calculated according to weight, ship to address, and shipping method (Ground, 2-Day, or Overnight)
Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.
At this time we do not offer shipping options outside the continental US.
Please note, UPS does not offer Saturday delivery. In order to receive your order in time for the weekend use the following guidelines:
Overnight Shipping: please order by Thursday at Noon Eastern Standard Time
2nd Day: please order by Wednesday at Noon Eastern Standard Time
If you need to arrange Saturday delivery, please call 1-866-OBX-PINK and we will do our best to accommodate your request.
Please note, all orders totaling over $1,000 in value will require signature upon delivery.
Pending order verification and credit approval, orders placed prior to 5 pm Eastern Time will be processed and shipped out from our store within one business day. (Saturday, Sunday and holidays are not considered business days.)
Delivery
Orders that are successfully processed are shipped via UPS Ground unless an expedited UPS service is chosen. UPS doesn’t guarantee when your shipment will arrive, but generally you can expect your package to arrive according to the below time line based on the service level you select (please note these are AFTER we ship it out):
Standard Ground: Within 7 business days
2-Day: Within 2 business days
Overnight: Next business day (by end of day)
Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.
PO boxes or Military APO/FPO Addresses
We currently do not ship to PO Boxes or Military APO/FPO addresses. Please call 1-866-OBX-PINK so that we may assist you with your order.
E-mail Confirmation/Shipment Tracking
After you complete your transaction at Shoplifesabeach.com, an e-mail containing the details of your order and order confirmation number will be sent to your specified e-mail address.
Shipping to Another Address Other Than Your Own
You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.
Return Policy
Returns are accepted for exchange or store credit only. We do not refund to credit cards unless the item is damaged or un-wearable in some way. This credit must be approved by store manager.
Returns may be made only to Life’s A Beach in-store or online. If merchandise was purchased online, customer will receive Online Credit to their online account. Online returns must be called in prior to shipping back to our store. If purchased and returned in-store, customer will receive store credit to be used in-store or by phone only.
Exchange Shipping
Customer is responsible for shipping charges to return to store. Shipment of exchanged item will be free and will ship via United States Postal Service unless UPS is requested. If UPS is requested, there will be a shipping fee on the exchanged item.
Website Problems
Please email us at fun@shoplifesabeach.com, and we'll see if we can fix the problem as soon as possible.
